Settle · Module
Surveys & Feedback
Ask at the right moment, route the answer to the team that can act on it.
Overview
What it is for.
Feedback collected monthly tells you about a month. Feedback triggered by a specific visit tells you about a gate, a session or a guide.
Surveys attach to the booking that generated them, so the result arrives with enough context to act on.
Capabilities
What the module does.
Rating, free text and structured responses
Routing rules by score and topic
Trend reporting by site and experience
How it works
Three moves, repeatedly.
- 1
Trigger on the visit
Surveys sent after the experience they refer to.
- 2
Route by content
Score and topic rules send responses to an owner.
- 3
Watch the trend
Sentiment by site, session and experience.
Deployment
Provided and configured.
Scope is agreed per deployment. Nothing listed here is enabled until it has been configured and tested with your team.
Questions
Before you ask.
Yes, where an integration point exists; otherwise the built-in surveys keep the booking context.
See surveys & feedback against your operation.
We will model it with your rules, your channels and your busiest day.